AV4 and Avon Databases
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Install Issues

How to resolve errors:

  • Error 48 - Error Loading DLL
  • Error 91 - Object variable or with block not set
  • Error 429 - Activex component can't create object
  • Error 440 - Automation error
  • Error 5000 - Error in processing report. [Extended Info : Cannot open database '????'. It may not be a database that your application recognizes, or the file may be corrupt.]
  • Error 5000 - Error in processing report. [Extended Info: CP internal=25]
  • Any other run time error not listed
  • Error reading setup initialization file: This is a corruption that occurs during the download process. It happen most often with AOL user. There are two files that need to be removed if present before trying the download again. The files are AV4WIN9X.EXE & AV4WINUP.EXE.

Possible Solution 1:

  • Disable antivirus software if possible.
  • Disable firewall software if possible.
  • Re-install AV4.
  • Reboot Computer.

Possible Solution 2:

Possible Solution 3:

  • Disable antivirus software if possible.
  • Disable firewall software if possible.
  • Download and Install Jet40sp3.
  • Perform Possible Solution 2.

Possible Solution 4:

  • Disable antivirus software if possible.
  • Disable firewall software if possible.
  • Download and Install MDAC 27 (MS Data Access Components)
  • Perform Possible Solution 2

Possible Solution 5:

  • Disable antivirus software if possible.
  • Disable firewall software if possible.
  • Download and Install MDAC 2.8 (MS Data Access Components)
  • Perform Possible Solution 2.

If you are having problems with YourAvon.com Custom Browser

If you are having problems with error 372 and DUZACTX.DLL, DZACTX.DLL, DZSTACTX.DLL is shown in the error message.

Sample Message:

Error Number: 372
Error Description: Failed to load control 'dzactxctrl' from dzactx.dll. Your version of dzactx.dll may be outdated. Make sure you are using the version of the control that was provided with your application.
Last DLL Error Code: 0

Remove the following files from your computer:
  • DUZACTX.DLL
  • DZACTX.DLL
  • DZSTACTX.DLL
  • (These files will be in c:\windows\system32 or c:\program files\av4 )
  • Then reinstall AV4

Error 372 c1sizer.ocx is outdated or any other error related to c1sizer.ocx

Follow these steps for possible resolution:
  1. Reboot Computer, do not start AV4.
  2. Uninstall AV4.
  3. Use Windows/Start/Search, search for c1sizer.* (use files and folders).
  4. Delete all occurrences found.
  5. Reboot Computer.
  6. Reinstall AV4.
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